Dave A. has been coming to us for back pain.He was so thrilled with his treatment that he gave us a rather unique testimonial in the form of a list.
Why Laser Health Solutions is a Professional Business Top to Bottom.
- Initial phone contact was excellent and courteous.Explained fee, expectation, parking, etc.
- Initial call and all calls were actually answered, and quickly.No ‘please leave a message.'
- Only a week to wait for assessment appointment.
- Appointment times are always as close to on time as humanly possible.Little to no waiting.
- When entering you are always treated to a cheerful greeting by reception and all other therapists going by.
- Reception, even if on the phone, non-verbally acknowledges and greets you on entry.
- Reception multitasks phone, incoming and outgoing payees, processing all quickly and efficiently
- rather than showing annoyance on being interrupted by 3 things at once.
- One day I was having a chronic fatigue syndrome bad day.I tried to make it but I called in about 9:30 to cancel my 11:00.Instead of a hassle or cancellation fee, I got a cheerful ‘Hope you feel better soon and hope to see you on Thursday.'
- You have created a family-like atmosphere not just with cheery staff - the facility certainly doesn't feel like a stark bare medical facility, but not like a house either.Finishings are all appropriate including the bright one-way windows.
- Obvious enthusiasm of all therapists.
- Professional explanation by all therapists at the original assessment and at every session.
- No B.S. by anyone.Totally honest.
- The skill of all therapists is amazing.I call you human MRI's.
- I like all the large human muscle charts on the wall.It helps me understand the complexity and appreciate the skill.As a patient it is comforting to know that with a glance the therapists can get an instant refresher on the area they are working on.
- Therapists listen well and often immediately adjust treatment as you provide them feedback.
- Professional, concise recording to allow seamless transition from one therapist to the next.
- Two free treatments after 10 paid treatments.Big bonus also helps ensure some patients don't quit until they are really finished.
- Birthday card and discount $25.What a great surprise!
- Christmas cards – nice touch with real signatures.
Thanks for those kind words Dave!